CUSTOMER CARE / YOUR QUESTIONS
A little clarity.
A lot of confidence.
Find answers about the collection, sizing, delivery and your order.
Collection & sizing
What is Chapter One?
Chapter One is the first ALMOLOS collection, beginning with women’s apparel and introducing seven expressions of our lifestyle philosophy. Discover the story ↗
Which sizes are available?
Chapter One is available in S, M, L and XL. Select a size on the product page, or ask Customer Care for help choosing your fit.
How can I get sizing advice?
Contact us on WhatsApp with the product name and your usual size. Product-specific measurements will be added when the final chart is confirmed.
Delivery
Where do you deliver?
ALMOLOS delivers throughout the United Arab Emirates.
How long does delivery take?
Orders typically require one day to prepare. Our target delivery time is 1–3 business days. Final service availability and cutoff times depend on the courier.
Is delivery free?
Free delivery is planned for orders above AED 350. Other delivery charges will be confirmed before checkout opens.
Returns & orders
How do I request a return or exchange?
Contact Customer Care within three days of delivery. Items must be unworn, unwashed and unused, with their tags and original packaging intact. Contact us before sending any items back.
What if an item arrives damaged or incorrect?
Contact Customer Care promptly with your order number and clear photos or video of the issue.
Can I cancel my order?
Contact Customer Care before your order is packed or dispatched. Once dispatched, the return or exchange process applies.
When are approved refunds processed?
Approved refunds are initiated within 5–7 business days after the returned item has been received and inspected. Bank or provider processing times can vary.
Customer care
How can I contact ALMOLOS?
Email almolos2026@gmail.com or WhatsApp +971 50 353 0293. Customer Care hours are 9:00 AM–10:00 PM, UAE time.
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