Requesting a return or exchange
Please contact ALMOLOS Customer Care within three days of delivery with your order number and the items you wish to return or exchange. Contact us before sending any items back; approved returns will follow the designated courier process.
Item condition
Items must be unworn, unwashed and unused, with all tags and original packaging intact. Items showing signs of wear, washing, alteration, stains, odour, removed tags or damage after delivery cannot be accepted. Hygiene exclusions and any final-sale conditions will be communicated before purchase and remain subject to applicable consumer rights.
Damaged or incorrect items
Contact Customer Care promptly with your order number and clear photographs or video. If an item is confirmed as defective, damaged on arrival or incorrectly supplied by ALMOLOS, we will arrange an appropriate replacement, exchange or refund and cover the applicable return or replacement delivery cost.
Cancellations and refunds
Orders may be cancelled before packing or dispatch. After dispatch, the return or exchange process applies. Approved refunds are initiated within 5–7 business days after the returned item has been received and inspected. The time for funds to appear depends on your payment provider or bank.
Contact Customer Care
WhatsApp: +971 50 353 0293
almolos2026@gmail.com
9:00 AM–10:00 PM, UAE time.